Refund and cancellation policy

This will carry the slab table, how much of the tour cost is retained depending on how many days before departure you cancel, and whether the booking advance is treated separately from the balance. Those are Yatranova commercial terms, so we are waiting on the agency rather than guessing at them.

A fixed departure occasionally does not run, usually because too few seats sold, or a route is closed. This section will state the notice you get, and whether you are refunded in full or moved to another date.

Landslides, snow, floods, strikes and government orders can cut a tour short or change its route. This will explain what is refunded in that situation, and how money already committed to hotels, transporters and permits is treated.

Train and air tickets, entry permits and some hotel bookings are governed by the operator who issued them, not by Yatranova. The agency needs to list which parts of a package fall outside its own refund terms.

This will state the refund method, back to the account or instrument the payment came from, the number of working days it takes from approval, and whether any payment gateway charge is deducted.

Many people would rather postpone than cancel. This will say whether a seat can be shifted to a later departure or handed to someone else, how much notice is needed, and whether a transfer fee or fare difference applies.

The step you actually have to take: which channel a cancellation must be sent on, what the request must contain, booking reference, departure date and traveller names, and the point at which it counts as received for the slab above.